New to submitting a claim? Here’s how to get started easily:
To submit claims online, you’ll need to register for my Sun Life. That way, you can sign in to your Sun Life account to easily manage your claims, coverage and more*.
*Available features depend on your account, contract or policy.
With the my Sun Life mobile app, you can easily submit your benefits, health, and dental claims and quickly check your claim status.
Note that our hours of operation for submitting a medical, health or dental claim online are:
How to register for direct deposit
If this the first time you’re submitting a claim online, you’ll need to add your banking information for direct deposit reimbursements.
Here’s how you do it:
Can your healthcare provider submit claims directly to Sun Life for you?
If your healthcare provider lets you know that they can submit your claim directly to us, you’ll need to show your coverage card.
You can use the my Sun Life mobile app on your smartphone as your coverage card. You’ll find it under the ‘Benefits’ tab labeled as ‘Coverage Card’.
Print your coverage card:
Check your claim status
To check the status of your claim online:
Submit a paper claim
Note that most claims can be submitted online, but there are still some that need a paper form to be processed. For those claims, you’ll need to print a paper claim form after you have registered and signed in to your account.
To access paper claim forms:
Coordinating your claim with spouse or partner's benefits plan
If you're making a claim under both your and your spouse's or partner's workplace benefits plans, follow these instructions:
To learn more, sign in to my Sun Life > Benefits centre > Coordination of benefits.
Generic workplace claim forms
If your employer or organization doesn't offer personalized claim forms, you can get the most commonly used non-personalized group claim forms here
How long does Sun Life take to process a claim?
To get your claim reimbursement more quickly, sign up for direct deposit.
Claims submitted either through the my Sun Life mobile app or through the web are usually settled promptly.
If approved, any reimbursement amount is usually deposited into your bank account within 2 business days, if you’re signed up for direct deposit. You must be signed up for direct deposit in order to submit claims through the my Sun Life mobile app.
Others can take up to 15 business days, depending on the type of claim, your account, plan or policy.
How long do I have to submit my claim after my service?
It’s best to submit your claim as soon as possible after your service or treatment. Your plan or policy will dictate how long you have until you can no longer submit your claim. Review your plan member booklet or policy for further details.
Why can’t I submit my claim online?
Note that our hours of operation for submitting a medical, health or dental claim online are:
Most claims can be submitted online. However, if you don't see the "Submit a claim" option within the hours of availability, it could mean online submission is not available for your claim type. In that case, choose "I want to submit a paper claim".
Have any specific questions about your benefits, health or dental claim?
You can send us a secure message through my Sun Life or contact us through the my Sun Life mobile app.
Or, you can call us at 1-877-SUN-LIFE ( 1-877-786-5433 ) Monday to Friday, 8 a.m. to 8 p.m. ET.
Need help with something else?
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We acknowledge that Sun Life operates in many Territories and Treaties across Canada. Our Canadian headquarters in Waterloo are on the traditional territory of the Anishnaabeg, Haudenosaunee Confederacy and the Mississaugas of the Credit First Nations.
Today, Canada is still the home to many Indigenous, First Nations, Inuit, and Metis peoples from all across Turtle Island. We are grateful to have the opportunity to work in this territory. We offer this acknowledgment as a stepping stone towards honouring the original occupants, as a testimony to the oppression faced by Indigenous peoples, and our commitment to Indigenous communities and employees of Sun Life.
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